Privacy Policy

This Privacy Policy explains how Realz Casino (operated by Dreamline Ventures S.R.L., Costa Rica) collects, uses, stores, and protects your personal information when you visit and use our website at realzz-au.com. We are committed to safeguarding your privacy in accordance with Australian privacy principles and applicable data protection laws. Please read this policy carefully to understand our practices regarding your data.

Information We Collect

We collect information that you provide directly to us, as well as data generated automatically when you interact with our platform. The categories of information we collect include:

Personal Information You Provide

• Account registration data: When you create an account, we collect your full name, date of birth, email address, residential address, phone number, and username.
• Identity verification documents: To comply with Know Your Customer (KYC) requirements, we may request a copy of your government-issued photo ID (e.g., passport, driver’s licence), proof of address (e.g., utility bill), and payment method confirmation (e.g., bank statement or card photo).
• Financial information: Deposit and withdrawal details, including transaction amounts, payment method used (e.g., PayID, POLi, Visa, cryptocurrency wallet address), and transaction history.
• Communications: Records of your correspondence with our support team via live chat or email, including any complaints or queries.

Information Collected Automatically

• Device and usage data: Your IP address, browser type and version, operating system, device identifiers, pages visited on our site, time and date of access, and referring website.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyse site traffic, and personalise content. For more details, see our Cookie Policy section below.
• Gameplay data: Information about your gaming activity, including games played, stakes, wins, losses, and session duration.

How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account, process deposits and withdrawals, and provide customer support.
• To verify your identity and age, prevent fraud, money laundering, and underage gambling, and comply with our legal and regulatory obligations.
• To communicate with you about your account, including transaction confirmations, security alerts, and updates to our terms or policies.
• To improve our website, games, and services through analysis of usage trends and preferences.
• To enforce our Terms & Conditions, including responsible gaming measures and prohibited activities.
• To send you marketing communications about promotions, bonuses, and new features, only where you have given your consent or where permitted by law. You can opt out at any time via your account settings or by contacting support.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and to improve your experience. Cookies are small text files stored on your device by your web browser. We use the following types:

• Essential cookies: Required for the website to operate, including session management and security.
• Analytics cookies: Help us understand how visitors use the site, so we can improve performance and functionality.
• Preference cookies: Remember your settings, such as language and region.
• Marketing cookies: Used to deliver relevant advertisements and measure their effectiveness.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., PayID, POLi, Visa, Skrill, Neteller, cryptocurrency payment gateways)
• Identity verification and fraud prevention services
• Game providers and software developers
• Analytics and marketing platforms (e.g., Google Analytics)
• Legal and regulatory authorities, if required by law or to protect our rights

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account is active, and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we keep data for five years after account closure, unless a longer retention period is required by law.

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to certain legal exceptions.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Restriction: Request that we limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format, where technically feasible.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable timeframe, typically 30 days.

Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• 256-bit SSL / TLS 1.3 encryption for all data transmitted between your browser and our servers.
• Secure storage of passwords using hashing algorithms.
• Regular security audits and penetration testing.
• Access controls limiting data access to authorised personnel only.
• KYC verification before any withdrawal is processed, to prevent identity fraud.

While we strive to protect your data, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own account, such as using a strong, unique password and not sharing your login credentials.

Responsible Gaming and Age Verification

We take responsible gaming seriously and enforce strict age verification measures to ensure that only individuals aged 18 years or older can use our services. During registration, we verify your date of birth, and we may request additional documentation to confirm your age. If we suspect that a user is under 18, we will suspend the account and remove their data. We also provide tools to help you manage your gaming, including deposit limits, session time reminders, and self-exclusion. For more information, please visit our Responsible Gaming page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat on our website, or you can send an email to our support address. We will respond to your enquiry as promptly as possible.

Complaints and Dispute Resolution

If you are unsatisfied with how we have handled your personal information, you may lodge a complaint with our support team in the first instance. We will investigate and respond within a reasonable timeframe. If the issue is not resolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory body, as applicable.

Summary of Data Collection and Use

This Privacy Policy is part of the overall Terms & Conditions of Realz Casino. By using our website, you acknowledge that you have read and understood this policy.