Responsible Gaming
At Realz Casino, we are committed to providing a safe and enjoyable gambling environment. This page outlines the tools, resources, and policies we have in place to help you manage your play and stay in control. Responsible gaming is a shared responsibility, and we encourage all players to gamble within their means.
Understanding the Risks
Gambling is an activity that carries financial and emotional risks. It is important to recognise that the outcome of any game is based on chance, and there is no guaranteed way to win. We advise you to never chase losses, gamble with money you cannot afford to lose, or spend more time or money than you originally intended. If you feel that gambling is negatively affecting your life, we urge you to seek help immediately.
Player Protection Tools
We offer a range of tools that you can use to manage your gambling. These tools are available directly from your account dashboard and can be adjusted at any time. Using these tools is a sign of responsible play.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it will apply automatically and cannot be increased until the chosen period has passed. To set or modify your deposit limits, log in to your account and navigate to the responsible gaming section in your settings.
Time Limits
You may also set a session time limit. This feature reminds you how long you have been playing and can automatically log you out once your chosen time has expired. It is a useful way to keep track of the time you spend on the site.
Reality Checks
Reality checks are optional pop-up notifications that remind you of your playing time and session activity. You can enable them in your account settings.
Self-Exclusion
If you feel you need a break from gambling, you can request self-exclusion from your account. Self-exclusion means your account will be closed for a period you choose, and you will not be able to access it during that time. To initiate self-exclusion, please contact our support team via live chat or email. We will process your request promptly and confirm the exclusion period. After the self-exclusion period ends, you may request reinstatement, but we will not automatically reopen your account.
Age Verification
Gambling is only permitted for individuals aged 18 years or older in Australia. We verify the age of all players during registration and may request additional documentation at any time. Anyone found to be under the legal minimum age will have their account permanently closed and any winnings forfeited. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites.
Support Organisations
If you or someone you know is experiencing gambling-related harm, help is available. We recommend the following independent organisations that offer free, confidential support:
- Gambling Help Online: A free, 24/7 online counselling and support service for Australians.
- Lifeline: A crisis support service available 24/7. Call 13 11 14.
- Gamblers Anonymous: A fellowship of people who share their experiences to help each other overcome gambling problems.
You can also speak to our support team for guidance on how to access these resources.
Responsible Gaming Tools Overview
| Tool | Description | How to Access |
|---|---|---|
| Deposit Limits | Set maximum deposit amounts per day, week, or month | Account dashboard > Responsible gaming |
| Time Limits | Set a maximum session duration | Account dashboard > Responsible gaming |
| Reality Checks | Receive periodic reminders of playing time | Account dashboard > Responsible gaming |
| Self-Exclusion | Temporarily close your account for a chosen period | Contact support via live chat or email |
| Account Closure | Permanently close your account | Contact support via live chat or email |
Fair Play and Randomness
All games on Realz Casino use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Our RNG software is independently tested and published RTPs are available. We do not manipulate game results, and we enforce strict anti-fraud measures to protect the integrity of play.
Prohibited Activities
We reserve the right to suspend or close accounts if we detect any of the following: using multiple accounts to claim bonuses, collusion, cheating, use of bots or automated software, or any activity that violates our terms. Responsible gaming includes playing within the rules.
Contacting Us
If you have any questions about responsible gaming, need help setting limits, or wish to self-exclude, our support team is available 24/7 via live chat and email. We are here to assist you in maintaining a safe and enjoyable experience.
Remember, gambling is meant to be entertainment. Play responsibly, set your limits, and if you need help, reach out.