Terms & Conditions

Welcome to Realz Casino, operated by Dreamline Ventures S.R.L. under the regulatory oversight of the Tobique Gaming Commission (license number 0000071). These Terms and Conditions govern your use of the website at realzz-au.com and all services offered through it. By registering an account, depositing funds, or placing any wager, you agree to be bound by these terms. Please read them carefully before proceeding. If you do not agree with any part, you must not use the site.

Acceptance of Terms

By accessing or using Realz Casino, you confirm that you have read, understood, and accept these Terms and Conditions, along with our Privacy Policy and Responsible Gaming guidelines. These terms apply to all visitors, registered players, and anyone interacting with the platform. We reserve the right to update these terms at any time; continued use after changes constitutes acceptance of the revised version.

Eligibility and Age Restriction

You must be at least 18 years of age to open an account and gamble at Realz Casino. It is your responsibility to ensure that gambling is legal in your jurisdiction. We verify age and identity before processing any withdrawal, and we reserve the right to suspend accounts where age cannot be confirmed. Providing false information about your age or identity is a breach of these terms and may result in account closure and forfeiture of funds.

Account Registration

To use Realz Casino, you must register a personal account. You agree to provide accurate, current, and complete information during registration and to keep it updated. Each player is permitted only one account; duplicate accounts will be closed and any winnings voided. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorised use.

Deposits and Withdrawals

Deposits and withdrawals are processed using the methods listed on our Payments page. All transactions are in Australian dollars (A$). The minimum deposit is A$15 for Paysafecard, A$20 for cards, e-wallets, PayID, and POLi, and between A$30 and A$80 for cryptocurrencies depending on the coin. Withdrawals require a minimum of A$30 (A$130 for Bitcoin). Withdrawal requests are processed after successful KYC verification, which typically takes 24–48 hours. E-wallet and PayID withdrawals are processed within 12–24 hours after approval; cryptocurrency withdrawals within hours; bank transfers within 1–3 business days. The casino does not charge any fees for deposits or withdrawals.

Bonus Terms and Conditions

All bonuses, including the welcome package, reloads, free spins, cashback, and tournament prizes, are subject to these terms. Bonuses are not promotional offers but are conditional rewards governed by specific rules.

Welcome Package

The welcome package consists of three deposits: first deposit – 150% match up to A$2,000 plus 100 free spins; second deposit – 75% match up to A$1,500 plus 50 free spins; third deposit – 50% match up to A$1,500 plus 50 free spins. The minimum deposit per stage is A$20. Each stage must have its wagering completed within 10 days before the next stage is unlocked. Wagering requirements are 35 times the deposit plus bonus amount, and 40 times any winnings from free spins. Only selected pokies contribute 100% to wagering. Deposits via Skrill or Neteller are not eligible for this offer. No promo code is required.

Other Bonuses

Weekly reload bonuses, weekend reloads, crypto reloads, live cashback, slot tournaments, and coin challenges are available as described on the site. Each bonus has its own terms, including wagering requirements, validity periods, and eligible games. The maximum bet while a bonus is active is not specified in the current terms; players should check the specific bonus rules in their account or contact support. Cashback on live casino losses is 25% of the previous week’s net losses and must be claimed via live chat. Coin challenges allow players to earn coins exchangeable for free spins and bonus money.

General Bonus Rules

• Wagering requirements apply to both the bonus amount and the deposit where stated.
• Free spin winnings are subject to separate wagering requirements (typically 40x).
• Bonuses are non-withdrawable until wagering is met.
• If a bonus is forfeited or cancelled, any associated winnings are voided.
• The casino reserves the right to amend or withdraw bonuses at any time.

Game Rules and Fair Play

All games on Realz Casino use certified random number generator (RNG) software that is independently tested and published for fairness. The published RTPs are available on the respective game pages. Players are expected to play responsibly and in accordance with the rules of each game. Any attempt to manipulate the outcome of a game, exploit software bugs, or use unauthorised third-party tools is strictly prohibited and will result in account closure and forfeiture of funds.

Responsible Gambling

Realz Casino is committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, session time reminders, and self-exclusion. You can set deposit limits from your account dashboard. If you need to self-exclude, contact our support team. We also encourage you to reach out to support organisations such as Gambling Help Online or Lifeline for confidential assistance. All players must be 18 or older, and we enforce age verification checks.

Prohibited Activities

The following activities are prohibited on Realz Casino:

• Creating multiple accounts.
• Using stolen or fraudulent payment methods.
• Collusion, chip dumping, or any form of cheating.
• Using automated software (bots) to play.
• Exploiting bonus terms or system errors.
• Engaging in any activity that is illegal under applicable law.

We reserve the right to investigate suspicious activity and to suspend or close accounts, withhold funds, and report to relevant authorities as necessary.

Restricted Regions

Players from certain jurisdictions may not be able to register or play on Realz Casino. It is your responsibility to ensure that online gambling is legal in your country of residence. We may block access from restricted regions at our discretion without prior notice.

Privacy and Data

We collect and process personal data in accordance with our Privacy Policy. This includes information provided during registration, transaction history, and technical data such as IP address and device information. We use 256-bit SSL / TLS 1.3 encryption to protect your data. KYC verification is required before any withdrawal, and your documents are stored securely. We do not share your data with third parties except as necessary to process payments or comply with legal obligations. You have the right to access, correct, or request deletion of your data by contacting support.

Account Suspension and Closure

We may suspend or close your account at any time for breach of these terms, suspicious activity, or at our discretion. If your account is closed due to a breach, any remaining balance may be forfeited. You may also request account closure by contacting support. Upon closure, any pending withdrawals will be processed according to our standard procedures.

Limitation of Liability

Realz Casino, its operators, directors, employees, and affiliates shall not be liable for any loss, damage, or injury arising from your use of the site, including but not limited to financial loss, data loss, or interruption of service. Our total liability is limited to the amount of your last deposit. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence where applicable law prohibits such exclusion.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or email. We aim to resolve all issues within 48 hours. If you are not satisfied with the outcome, you may escalate the matter to the Tobique Gaming Commission. All disputes shall be governed by the laws of Costa Rica, where Dreamline Ventures S.R.L. is registered.

Governing Law

These Terms and Conditions are governed by the laws of Costa Rica. Any legal action arising from these terms shall be brought exclusively in the courts of Costa Rica. If any provision is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For any questions regarding these terms, please contact our support team. We are available 24/7 via live chat and email. We do not offer telephone support.

Final Provisions

These Terms and Conditions constitute the entire agreement between you and Realz Casino. Any failure by us to enforce a right does not constitute a waiver. We may assign these terms to a third party without notice. You may not assign your rights or obligations under these terms.